Website Project Terms
Hue Marketing
A Quick Overview – How We Work
Our goal is to keep website projects clear, structured, and professionally managed from start to finish.
Each project begins with a defined planning phase following confirmation and initial payment. This allows the website structure, content requirements, and functionality to be properly established before design and development begins.
Websites are developed in a private environment for review and testing, and are only made live or transferred once the project is complete and all payments have been received.
If project requirements change during the process, these are reviewed and handled separately to ensure clarity around scope, cost, and timing.
Project Scope & Process
Website projects are delivered in structured phases, with key review and approval points throughout. Detailed scope, structure, and content requirements are defined during the planning phase and form the basis for all design and development work.
Any additional requirements or changes outside of the approved scope may incur additional costs and timeline adjustments.
Content Responsibility
The Client is responsible for providing all required content, including text, images, and branding assets. The Client must ensure that all supplied content is accurate, complete, and suitable for use, and that they have the appropriate rights or licences for its use.
Hosting, Access & Handover
Websites are typically developed in a private staging environment managed by Hue Marketing. Access during development is provided for review and feedback purposes only. Full administrative access and control are provided once the project is complete and all payments have been received.
Where the website is transferred to client-controlled hosting, this will take place following final approval and payment.
Intellectual Property
All work remains the property of Hue Marketing until all project invoices have been paid in full. Upon final payment, ownership of the website design, structure, and approved content transfers to the Client. Any third-party licensed assets remain subject to their original licence terms.
Hue Marketing reserves the right to display completed work in portfolios and marketing materials.
Third-Party Services
Websites may rely on third-party platforms, plugins, or services. Hue Marketing is not responsible for changes, disruptions, or issues arising from third-party providers after project completion.
Liability
The Client is responsible for all content provided and agrees to indemnify Hue Marketing against any third-party claims arising from its use.
Hue Marketing’s total liability in relation to any project shall not exceed the total amount paid by the Client.
Legal
These terms are governed by the laws of Thailand.
Hue Marketing is not liable for delays or failure to perform due to events beyond reasonable control.
Acceptance
By proceeding with a website project or making payment, the Client confirms acceptance of these terms.
Website Care & Management Policies
Hue Marketing
Scope of Services
Hue Marketing provides ongoing website care and management services for websites designed and built by our agency. In some cases, Hue Marketing may agree to manage websites developed by third parties, however additional review or setup work may be required before services can begin.
These services are offered under two service types:
- Website Care – for websites hosted and managed on Hue Marketing’s hosting environment.
- Website Management – for websites hosted externally on infrastructure controlled by the client or their chosen hosting provider.
Both services focus on maintaining the technical stability, security and operational health of the website.
Hosting Environment
For clients using Website Care, hosting is provided and managed by Hue Marketing through professional hosting infrastructure selected by our agency.
Hue Marketing manages server configuration, performance monitoring and hosting-related technical support with the hosting provider where required.
Whilst every effort is made to maintain maximum uptime and reliability, Hue Marketing cannot guarantee uninterrupted availability and is not liable for downtime or service disruptions caused by hosting providers, infrastructure issues or external network factors.
Website Maintenance
Website care and management services include routine technical maintenance such as:
- WordPress core updates
- Theme and plugin updates
- Security monitoring
- Backup monitoring
- General technical oversight
These services are focused on maintaining the technical health and security of the website platform.
Whilst updates are performed carefully, software updates may occasionally introduce compatibility issues between themes, plugins or third-party services. Hue Marketing will work to resolve such issues where reasonably possible.
Website care plans do not include unlimited development, redesign work or structural changes to the website.
Content Updates
Website care and management services focus on technical maintenance rather than ongoing content editing.
Requests for content changes such as:
- text edits
- image updates
- adding new pages
- layout changes
- new features or functionality
may be quoted separately where required.
Hue Marketing may occasionally perform very small adjustments at its discretion; however this should not be assumed to be included within the service plan.
Website Access
For security and stability reasons, Hue Marketing retains primary Administrator access to websites under its care to ensure security, stability and proper maintenance.
Clients may be provided Editor-level access upon request, allowing them to edit or manage website content.
Hue Marketing is not responsible for any issues, errors, or website damage resulting from:
- client edits
- third-party edits
- software or plugins installed without approval.
Any work required to restore or repair the website following such changes will be charged separately.
Administrator access may be granted upon request for websites hosted outside of Hue Marketing’s infrastructure. Hue Marketing cannot accept responsibility for issues caused by administrative changes made by clients or third parties.
Plugin & Software Policy
To maintain security, performance and compatibility, only plugins and software approved by Hue Marketing may be installed on websites managed under our care services.
Unauthorized software installations may create security vulnerabilities or performance issues and may be removed if deemed necessary to maintain the stability of the website.
Hue Marketing reserves the right to decline support or ongoing management of websites that have been significantly modified by third parties or contain unsupported software, plugins or custom code that may compromise stability or security.
Backups
Websites hosted under the Website Care service are automatically backed up on a regular basis as part of standard server management practices.
Whilst backups are maintained as a safeguard, Hue Marketing cannot guarantee recovery of all data in every circumstance and is not liable for data loss resulting from software failures, external attacks, user actions or server failures.
Clients are responsible for maintaining their own copies of critical website content and data where required.
Third-Party Services
Many websites rely on third-party platforms and services such as:
- payment gateways
- booking systems
- email marketing platforms
- analytics tools
- social media integrations
Hue Marketing is not responsible for the availability, functionality or policy changes of any third-party services.
Support related to third-party systems may require additional consultation or configuration work which may be quoted separately.
Intellectual Property & Software Licensing
Certain premium themes, plugins and software licenses used on Hue Marketing websites are owned and maintained by Hue Marketing as part of our development toolkit.
These licenses remain the intellectual property of Hue Marketing and are not transferable to the client.
If a website is moved to external hosting outside of Hue Marketing’s care, clients may be required to purchase their own licenses for any premium software used on the website.
Domain Name Ownership
Whilst Hue Marketing may assist with domain registration or management, all domain names remain the legal property of the client or their registered business entity.
Should a client wish to transfer their domain name to another provider, Hue Marketing will assist with the release process when requested.
Payment Terms
Website Care and Website Management services are billed quarterly in advance unless otherwise agreed.
Invoices must be paid prior to the commencement of each billing period.
Suspension of Services
Website care and management services may be paused if invoices remain unpaid beyond the billing period. During this time, routine updates, monitoring and technical support will not be performed.
Re-activation of Services
Websites that have not been actively maintained under Hue Marketing’s care services may require a technical review before services can resume in order to safely update software and verify system compatibility.
Release or Transfer of Website
Clients may cancel website care or website management services with 30 days’ written notice. If the website is hosted by Hue Marketing, hosting services will be terminated following the cancellation period.
Upon cancellation:
- If the website is hosted by Hue Marketing, hosting services will be terminated.
- Premium software licenses owned by Hue Marketing will be removed.
- The client will be provided with a standard export of the website files and database where applicable.
Clients are responsible for arranging new hosting, migration, and any required software licensing once the website leaves Hue Marketing’s management.
Hue Marketing is not responsible for configuring the website on external hosting environments unless a separate migration service is agreed.
Security Incidents
Whilst security monitoring and updates are performed as part of website care services, no website can be guaranteed to be completely secure. Hue Marketing cannot be held liable for security breaches, malware infections or hacking incidents resulting from vulnerabilities in third-party software, weak passwords, or actions taken by users with website access.
Review of Services
Hue Marketing reserves the right to review and adjust service pricing or inclusions periodically.
Clients will be notified in advance of any changes before they take effect.
What We Offer
Strategic marketing to elevate your business. From website design to billboards and brochures, we deliver tailored solutions for lasting results. Outshine your competition!
Free Tools
How We Do It
Phuket Office
No.1 Pasak-Koktanod Road, Cherngtalay, Thalang, Phuket.
BUSINESS HOURS
Mon~Fri: 9:00am to 5:30pm
English : +66 (0) 87 282 7483
Thai : +66 (0) 87 266 8400