Website Design Terms & Conditions

Website Design & Development

Please note the following terms and conditions are current as of 01/01/2023. Our pricing and offerings are reviewed annually each year and any changes in prices and offerings take effect from the following month. All clients are required to read our terms in full and agree before commencing any work.

Project Scope

Hue Marketing provides your quotation based on our best understanding of the website scope and requirements collected through our website briefing document and during the course of our conversations and meetings to date. If there are any inaccuracies, please notify us so that we can make the necessary adjustments. Once you approve the quotation, if there are any changes or alterations beyond the scope as outlined in the proposal, additional costs may be incurred.

Project Timings

Your quotation is valid for 30 days and is based on the proposed project commencing within 30 days of the agreement being signed. Hue Marketing reserves the right to re-quote if the project is yet to commence within 30 days of this agreement being signed. Hue Marketing will work to the proposed timings as outlined. However, if the project becomes dormant or is delayed beyond Hue Marketing’s control (such as supplying content, providing feedback etc.) the proposed timings will be adjusted accordingly and Hue Marketing reserves the right to re-quote the project if needed.

Website Design Process

Hue Marketing follows a specific process for Website Packages. More detailed information can be found here.

Website Design & Development

Hue Marketing is responsible for the design and development of the website defined by the scope outlined in the quotation. Unless specifically outlined in the proposal, Hue Marketing does not produce wireframes or visual mock-ups as part of our standard website process. If the client requests Hue Marketing to produce wireframes or visual mock-ups, additional costs may be incurred. The website will be designed and developed on a live but private staging website environment and will be presented to the client via a secure website link for review, feedback, and/or approval.

Website Intellectual Property

Upon receipt of final payment, the website’s structure, design, and content (images and text) are owned by and are the intellectual property of the client. Any royalty-free images purchased during the project may be used by the client, but the intellectual property of these remains with the photographer and image library from where it was purchased.

Website Content

Hue Marketing requires final client-approved website content prior to commencing the website design & development. Website content includes such things as logos (branding), website copy (text), images (photos), videos, and any SEO metadata. Unless specifically stated in the website quotation, Hue Marketing websites do not include any copywriting, SEO Research & Optimisation, or Video production. If you require any assistance with any of the above items please speak to Hue Marketing so that we can provide you with an additional quotation & advice.

Website Content Copyright

When providing website content (such as photos, videos or music) clients are required to ensure they have the appropriate copyright approval for the use of the material. Hue Marketing suggests always purchasing royalty-free media to ensure you are rightfully licensed to use it on your website to avoid any legal ramifications later on.

Website Content Definitions

1. Hue Marketing defines (1) website page as being a website page containing up to a maximum of 600 words and up to 5 images.
2. Hue Marketing defines (1) blog/projects page as being a website page feeding in blog articles/projects. Hue Marketing is responsible for the blog/project page template design and population of 2-3 standard blog articles/projects.
3. Hue Marketing defines (1) gallery page as being a page displaying images in a thumbnail or slide gallery containing 10-15 images.

If any website page content or characteristics exceeds these definitions, Hue Marketing reserves the right to provide an additional quotation & advice.

Website Revisions

Included in your website package there is 1 x round of website changes and 1 x final round of minor text amends. This ensures the process is as smooth as possible from both ends and allows your site to go live sooner. If there are any changes to this process beyond our control (such as additional rounds of revisions or additional meetings) additional costs may be incurred.

Supplying of Website Copy

When supplying the final client-approved website copy, please ensure each individual website page is clearly separated in either a separate word document page or file. Handwritten or scanned copies that require Hue Marketing to re-type the copy will not be accepted. If you require any assistance with copywriting please speak to Hue Marketing and we can provide you with an additional quotation & advice. Supplying incorrect or non-final copy that requires additional changes made to the website may result in additional costs.

Supplying of Branding

Please provide Hue Marketing with final client-approved branding along with final colours, fonts, and any other visual references that will aid in the website design process. Accepted formats are AI, EPS, and PDF. Supplying incorrect or non-final files that require additional changes made to the website may result in additional costs.

Supplying of Images/Photography

When supplying images/photography please be sure to provide high-resolution images in JPEG, TIFF, or PSD format. When purchasing stock images/photography please purchase and download the highest resolution available. If you require any assistance acquiring stock images/photography or arranging new photographs, please speak to Hue Marketing and we can provide you with an additional quotation & advice.

Supplying of Videos

Hue Marketing requires videos to be filmed and uploaded in high resolution (HD) to your video content library of choice, such as YouTube or Vimeo. Please provide Hue Marketing with the video URLs and ensure the videos can be embedded inside a website. Hue Marketing does not host any videos on our website servers. If you require any assistance with videography please speak to Hue Marketing and we can provide you with an additional quotation & advice.

Browser Testing

Hue Marketing optimises every website for optimal user experience appropriate to the capabilities of browsers or devices. Since all browsers and devices have different capabilities, performance, and screen sizes, this may mean the website will appear slightly different due to the capabilities of each browser or device. Hue Marketing tests websites in current versions of the major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Internet Explorer), and Mozilla Firefox. We do not test non-current, out-of-date, or abandoned website browsers. If required, please speak to Hue Marketing and we can provide you with an additional quotation & advice.

Mobile Devices

Hue Marketing test websites on popular small-screen devices such as iOS: Safari and Android 4.1: Google Chrome, Firefox. We do not test on Blackberry, Opera Mobile, or other mobile browsers. If required, please speak to Hue Marketing and we can provide you with an additional quotation & advice.

Damage or Loss

Hue Marketing is not liable for any damage or loss caused to a website once it has been handed over to the client. We encourage our clients to be careful when editing/deleting pages or content as information can be easily lost. Hue Marketing is also not liable for any content that is on your website.

WordPress

Every Hue Marketing website is built on WordPress, an open-source CMS (Content Management System) platform that is an excellent solution for our client’s needs. Hue Marketing implements a variety of plugins provided by WordPress developers to extend and improve the functionality of the website. As part of Hue Marketing website hosting, support & maintenance plans, we are able to provide many of the plugins free of charge through our hosting and maintenance plans, however, if there is any additional functionality required, many plugins can attract additional setup costs and annual licenses. Hue Marketing does not own, nor control WordPress and is not responsible for any disruption, loss of data, limitations, or inconvenience.

Woo commerce

Hue Marketing eCommerce websites are predominantly built using the Woo commerce plugin which out of the box is a flexible and powerful eCommerce solution. Hue Marketing implements a variety of extensions provided by licensed Woo commerce developers to extend its functionality. As part of our eCommerce website hosting, support & maintenance plan we are able to provide many of the extensions free of charge, however, depending on the functionality, many extensions will attract additional setup costs and annual licenses. Hue Marketing does not own, nor control Woo commerce and is not responsible for any disruption, loss of data, limitations, or inconvenience.

Elegant Themes

Where possible Hue Marketing website is built with the DIVI theme framework by Elegant Themes. We have found the DIVI theme to be the industry leader in terms of flexibility and security and Elegant Themes to be a high-quality, progressive, and responsive theme company. Hue Marketing neither owns nor controls Elegant Themes. Hue Marketing is not responsible for any disruption, loss of data, or inconvenience caused by Elegant Themes.

3rd Party Platforms/Plugins

Hue Marketing may use 3rd party platforms/plugins to extend the functionality of websites to meet clients’ needs. Hue Marketing neither owns nor controls any 3rd party platforms/plugins and is not responsible for any disruption, loss of data, or inconvenience caused.

Website Development Payment Terms

• Initial 50% Website Payment.
  Upon approval of the quotation, Hue Marketing will provide an initial 50% invoice to activate the project. Once payment is received the project is activated and a website planning meeting is organized.
• 25% Progress Payment
  Once a new website is presented by Hue Marketing for client review, Hue Marketing will issue a 25% progress invoice. Payment of this invoice is required prior to any further work.
• Final Website Payment.
  Once a website is approved for launch, Hue Marketing will issue the final invoice which is due for payment prior to the website going live. The invoice will comprise the remaining 25% plus additional work completed as a result of alterations to the original scope. In cases where there is a client-side delay in the project, this final invoice will also be issued 60 days after the initial invoice and is due 60 days after the initial 50% invoice or whichever comes first.

Website Project Alterations

In some instances, clients opt for additional website alterations during the course of the planning, design & development of their website (such as additional pages or additional functionality etc). This is totally fine as Hue Marketing understands the fluidity of projects, especially where there are many stakeholders involved. Whenever this occurs, Hue Marketing will always notify clients about the impact of any extra costs for full transparency. Upon website approval, Hue Marketing will invoice the client for any additional alterations agreed to during the website project.

Cancellation

In the case of unforeseen client cancellation;1) Hue Marketing will provide a refund less an administration fee of 10% if canceled within 30 days of payment & prior to a website planning meeting. OR 2) No refund will be provided if the cancellation occurs after the website planning meeting.

Hue Marketing Accreditation

Hue Marketing websites proudly feature a small accreditation at the bottom of the footer. This is our way of showing the world how proud we are to have built the website.